If you cannot cancel your Casasparati subscription, the most common reasons are that you are logged into the wrong account, the subscription was created on another Casasparati domain, or the subscription has already been cancelled.
Common reasons why you cannot cancel your Casasparati subscription
You may be logged into the wrong account
If you cannot see your active subscription, you may be signed in with a different email address than the one used when the subscription was created.
Check your inbox for earlier emails from Casasparati to confirm which email address was used when you registered.
The subscription may be on another Casasparati domain
Casasparati operates multiple local websites, and subscriptions are site-specific. This means a subscription created on one Casasparati site will not automatically appear on another Casasparati site.
For example, if your subscription was created on rentola.com, you may not be able to manage it while logged in on rentola.co.uk. The same can happen with other local Casasparati websites.
If you are unsure where you registered, check your previous emails from Casasparati and look at the website domain shown in those messages.
Your subscription may already be cancelled
If your subscription has already been cancelled, the cancellation option may no longer appear on the Membership page.
You can check your subscription status in your account to confirm whether the subscription is still active. You can check your subscription status in your account to see whether it is still active.
If no subscription appears at all and you are being charged without an active subscription, read our guide on what this means and what to do next.
How to cancel your Casasparati subscription
If you are logged into the correct account and your subscription is active, you can follow the steps in How can I cancel my subscription?
What to do if you still cannot cancel your Casasparati subscription
If you still cannot cancel your subscription, we recommend that you:
- check which email address was used to register
- review the subscription status in your account
- verify that you are logged into the correct Casasparati website
- contact support if you still cannot locate the subscription